Insurance Policy
Swift Cargo Delivery is committed to protecting the value of your shipments. Our insurance policy ensures that, in the unlikely event of loss, damage, or theft, our customers receive proper coverage and compensation.
Scope of Insurance
This insurance covers:
- Domestic and international shipments handled by Swift Cargo Delivery
- Parcel, freight, and special cargo consignments
- Goods damaged due to transit, handling, or unforeseen incidents
- Theft or misplacement occurring while the shipment is in our custody
Insurance Options
Customers can choose from the following coverage levels:
- Basic Coverage – includes standard protection against loss and damage
- Extended Coverage – includes higher valuation limits and coverage for fragile items
- Comprehensive Coverage – full coverage including natural disasters, extreme handling risks, and specialized cargo
How to File a Claim
In the event of damage or loss:
- Notify Swift Cargo Delivery immediately via our customer support channels
- Provide shipment details including tracking number, contents, and declared value
- Submit supporting evidence such as photos, invoices, and delivery receipts
- Our claims team will review and process your claim promptly
Customer Responsibilities
- Ensure accurate declaration of shipment value at the time of booking
- Properly package items to prevent damage
- Report any discrepancies or damages immediately upon receipt
- Provide necessary documentation to support claims
Limitations & Exclusions
Insurance does not cover:
- Items not disclosed or misdeclared
- Loss or damage due to improper packaging by the sender
- Acts of war, terrorism, or government seizure
- Normal wear and tear or minor cosmetic damages
Swift Cargo Delivery is committed to providing reliable insurance coverage to give our customers peace of mind, ensuring that your goods are safeguarded throughout the shipping journey.